Analytics
WIQ helps you understand not just how work happens—but how it can happen better. Identify inefficiencies, measure improvements, and model automation ROI with precision no traditional process mining tool can match.
Accurate Handle-Time Measurement
Most tools estimate handle time from backend timestamps. WIQ measures work at the click level, capturing true task handle time, delays, and cycle duration. You get an objective baseline executives can trust.
WIQ shows who your best performers are—and what they do that sets them apart. Compare step-by-step behavior across users to identify shortcuts, and habits you can train across your team. Make everyone your star player.
Bottleneck Detection and Recommendations
WIQ highlights the steps that consume the most time or create unnecessary delays. Pinpoint re-work loops, slow approvals, and hidden friction so you know exactly where improvement or automation will have the highest leverage. You’ll get prioritized recommendations for automation or redesign—so your teams focus effort where it matters most.
