See how your team actually works, then make it better.
For ops leaders managing high-volume, ticket-based work. WIQ maps every process that runs, measures where time goes, and gives you the data to optimize or automate.
No interviews. No shadow sessions. No documentation projects.
WIQ's lightweight extension identifies processes as work happens. Within days, there is a complete map of every repetitive process, including variations, branching paths, and the tools involved.
Measure Actual Handle Time
Know how long work actually takes.
WIQ measures hands-on time per process and step, not ticket open-to-close. See exactly where effort concentrates and identify the processes with the highest automation potential.
Benchmark and Compare
Find what your best performers do differently.
Compare how the same process is executed across different approaches to identify the fastest paths and the most common variations. Use those insights to improve documentation, streamline training, or inform automation design.
Identify Bottlenecks & Rework
Drill into the steps that slow everything down.
WIQ surfaces rework loops, high-delay steps, and process deviations automatically. Get targeted, data-backed insight into what is slowing things down, without relying on self-reported estimates.
Track Improvements Over Time
Measure whether changes actually work.
Compare process metrics across time periods to track the impact of training, process changes, or automation. WIQ provides a continuous baseline to show what is improving and what still needs attention.
