Exception handling time: ↓ 60%
Release checks, carrier options, and receiving confirmations are gathered into one decision. The agent also handles the follow-up needed to verify pickup and return.
WIQ learns how your logistics team resolves delays across visibility tools, transport systems, and carrier emails, then builds agents that coordinate release, pickup, receiving, and empty returns.
What would you like to do?
A container may be ready for pickup while the truck appointment falls after its last free day. Moving it sooner requires confirmed release, an available carrier, warehouse capacity, and enough time to return the empty equipment.
Dispatchers pull those details from shipment systems, terminal records, and email. WIQ captures their process so an agent can collect confirmations, compare the options, and bring the dispatcher a workable plan with the cost attached.
WIQ follows a dispatcher checking terminal events in project44, confirming carrier terms, and arranging pickup and delivery in Oracle Transportation Management. It captures the correspondence and rate checks that determine whether a recovery plan is workable.
The Blueprint includes the terminal pickup deadline, equipment-return deadline, release checks, and appointment confirmations. The logistics team reviews carrier selection and spending limits so the agent knows which changes require dispatcher approval.
Read project44 events and timestamps, then confirm terminal availability and carrier terms. Missing coverage is an exception, not a guessed deadline.
Record the terminal demurrage deadline and the carrier equipment-return detention deadline separately, including local time and contract terms in Microsoft SharePoint.
Check Oracle Transportation Management shipment stops and get actual truck and receiving-slot confirmations through Microsoft Outlook.
The dispatcher reviews the carrier change, premium, and estimated exposure. No additional transport commitment is made before approval.
A person signs off before this step completes.
Write confirmed pickup and delivery appointments into Oracle Transportation Management with the source confirmation numbers. Planned times are not confirmed slots.
Check actual project44 milestones and carrier confirmation; retain invoice-review evidence in Microsoft SharePoint. Close only after the return obligation is resolved.
Required tools and integrations.
Supported terminal visibility, release events, and separate free-time deadlines
Shipment stops, confirmed appointments, and carrier references
Dispatcher, terminal, carrier, and warehouse confirmations
Contract-specific rates, free-time terms, and charge evidence
What happens when automation can't or shouldn't proceed on its own.
Route to the broker or responsible party; the agent cannot remove an official hold.
Get terminal/carrier confirmation before calculating fee exposure.
Present options and cost to the dispatcher; do not promise a slot or capacity that nobody confirmed.
Hard limits the automation must not cross.
Keep terminal pickup and equipment return deadlines distinct.
A forecast or a scheduled pickup event is not proof of physical gate-out.
Calculate gross charges avoided separately from extra transport costs and confirm outcomes against actual invoices.
The agent runs in Claude with shipment visibility, transport records, and the team’s approved correspondence and rate documents. It gathers options for the dispatcher to approve, then records the confirmed appointments and tracks the movements.
Release checks, carrier options, and receiving confirmations are gathered into one decision. The agent also handles the follow-up needed to verify pickup and return.
Meeting pickup and return deadlines avoids chargeable days. Across the operation, 2,400 fewer billed container-days at a blended $300/day would reduce gross charges by $720,000.
WIQ is built for enterprises that take data privacy seriously. Everything runs within a security framework designed for regulated industries.
Allowlist and blocklist by app, domain, and time window. Nothing outside the policy is ever recorded.
Scope the tools each Agent can reach and the actions it can take. Set the approval gates and escalation paths before it runs.
Every run is checked against the approved blueprint. Deviations are flagged and exceptions route to the right person.
Run locally where the work happens or inside your own cloud. The work never has to leave your environment.
Schedule a discovery session with an AI architect.
Book a demo