× Alert data copied between systems × Evidence chased across teams × Policies and thresholds checked manually × Decision rationale reconstructed for audit
Case assembly
- 01Chase evidence
- 02Check policy
- 03Rebuild rationale
Investigate more. Keep judgment human.
WIQ assembles evidence and applies your policies before every case reaches human review.
Investigators spend their time assembling the case.
Investigators spend their time making the decision.
Investigators spend their time making the decision.
WIQ handles case assembly and process consistency. Investigators retain the judgment.
What is fraud case automation?
Fraud case automation uses agents to collect evidence, reconstruct activity across systems, and prepare each case for human review. Investigators keep control of every decision.
Evidence assembled
Documents, account activity, and connected records.
Policy applied
Relevant rules and thresholds checked consistently.
Human decision retained
Rationale prepared while investigators make the final call.
Bring the full investigation into one controlled workflow.
WIQ gathers the operational context surrounding an alert, reconstructs what happened, and prepares the work an investigator needs to review.
Fraud alert Transaction activity Investigation policy Internal context
Review-ready case
- 01Evidence assembled5 items
- 02Policy applied3.2
- 03Next stepReview response
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Collect the evidence
Pull the relevant records, documents, activity, and prior case context from connected systems.
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Build the case timeline
Organize the activity into a coherent sequence so the investigator can see what happened and why it was flagged.
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Follow your policy
Match the case against the team’s investigation rules, thresholds, and required checks.
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Hand control to the investigator
Route a review-ready case with evidence, reasoning, next steps, and a complete record of the work performed.
Every step stays inspectable.
Move through the investigation without losing the source evidence, policy basis, or human decision behind the outcome.The evidence arrives organized, not scattered.
WIQ assembles the records that matter to the alert and keeps each item linked to its source.- Connected-system records
- Documents and communications
- Chronological activity timeline
Your investigation procedure becomes executable.
Required checks and thresholds are applied consistently while their policy basis remains visible to the reviewer.- Relevant procedure selected
- Required checks tracked
- Exceptions surfaced for review
The investigator enters at the point of judgment.
The case arrives with a concise summary, supporting evidence, and recommended next steps–not an opaque automated decision.- Review-ready case summary
- Evidence available on demand
- Decision remains with the investigator
The work is documented while it happens.
Every source, policy check, agent action, and human decision is retained as part of the case record.- Timestamped activity
- Source and policy references
- Recorded investigator outcome
Automation that works inside your investigation process.
WIQ is built to prepare and perform operational work without removing the controls fraud and financial crime teams depend on.
Human decision points
Define where the agent can proceed and where an investigator must review, approve, or resolve the case.
Policy-grounded work
Keep required checks tied to the procedures, thresholds, and escalation rules your team already uses.
Complete case record
Retain the evidence gathered, actions performed, and rationale behind each handoff and outcome.
Scoped execution
Control which systems, data, and actions are available to each workflow instead of granting blanket access.
One operating model. More than one queue.
Use the same evidence-to-decision pattern across adjacent fraud and financial crime work.
AML alert triage
Gather customer activity, apply review procedures, and route material alerts with the relevant context attached.
Chargebacks and disputes
Assemble transaction evidence and supporting records before the response deadline becomes another manual chase.
Customer re‑checks
Bring new records and changed risk signals into a consistent, reviewable re-verification process.
What to know before automating case review.
What parts of fraud case review can WIQ automate? +
WIQ can collect relevant evidence, reconstruct activity across systems, apply documented investigation procedures, prepare a case summary, recommend next steps, route the case for review, and record the resulting decision. The exact scope is configured around your systems, policies, and approval points.
Does WIQ make the final fraud decision? +
WIQ is designed to keep investigators in control of consequential decisions. It prepares the evidence and performs the repeatable process work, then hands the case to the appropriate reviewer wherever human judgment or approval is required.
How does WIQ apply our fraud investigation policies? +
Your procedures, thresholds, required checks, and escalation rules are represented directly in the workflow. WIQ records which policy steps were applied and surfaces exceptions or ambiguous cases for human review.
Can investigators inspect the source evidence? +
Yes. The case record keeps gathered evidence connected to its source so investigators can move from the summary into the underlying documents, activity, and system records when deeper review is needed.
How is the audit trail preserved? +
The workflow records the evidence collected, policy checks performed, agent actions taken, review handoffs, and final investigator outcome. This produces a case history that can be reviewed without reconstructing the process after the fact.
Can WIQ work across our existing fraud systems? +
WIQ is intended to operate across the tools and systems already involved in the process. The implementation is scoped to the sources and actions required for the workflow rather than forcing the team to replace its systems of record.
See what a review-ready fraud case looks like in WIQ.
Walk us through the systems, policies, and handoffs behind your current investigation process.