An ERP can tell you when an invoice arrived and when it was approved. It may tell you nothing about the spreadsheet check, supplier email and search through a shared folder that happened in between.
That gap matters when buying process intelligence software. Celonis, SAP Signavio and UiPath analyze system records; Soroco, Skan and WIQ start from employee activity. Some combine both. This comparison explains what each product can show, how it handles the data and what you can do with its findings.
Quick comparison
| Software | Primary evidence | What it is best at | Path to action | Public pricing |
|---|---|---|---|---|
| Celonis | System data via 100+ extractors, streaming and zero-copy | Analysis across related objects such as orders, deliveries and invoices | Action Flows, Orchestration Engine, MCP server for agents | No |
| SAP Signavio Process Intelligence | System event data, strongest on SAP | Process analysis inside an SAP transformation program | Triggers workflows, bots and SAP Build Process Automation | No |
| UiPath Process Intelligence | Event logs plus assisted task recordings | Discovery that feeds a UiPath automation program | UiPath robots, agents and Maestro | No |
| Soroco Scout | Opt-in endpoint observation of people, plus agent logs | Effort and cost-to-serve across teams and applications | Recommendations; agent building not in documented offering | No |
| Skan AI | Endpoint observation, including mainframe and VDI | Regulated environments that need observation without integrations | Builds and runs agents | No |
| WIQ | Browser observation, uploaded recordings and SOPs | Turning undocumented operations work into agent blueprints | Deploys agents in WIQ or through other agent platforms | No |
How we compared
We reviewed product documentation, privacy information and pricing in November 2026. We have not benchmarked these products hands-on. The order is not a ranking, and customer results are attributed to the vendors reporting them. WIQ publishes this comparison and is included.
1. Celonis
Celonis says more than 1,400 companies use its platform. It extracts data through Data Core, which offers more than 100 prebuilt extractors for ERPs, CRMs and data warehouses, streaming through Apache Kafka, and zero-copy integrations that query lakehouse data in place, announced for Databricks and Microsoft.
Celonis builds a model of operations it calls the Process Intelligence Graph, based on object-centric process mining. Instead of following one case type, the model links related objects, so an analysis can follow a sales order through its deliveries, invoices and payments. The linked records let an analyst investigate, for example, whether late goods receipts are holding up invoices. On top of the model, Celonis offers prebuilt apps for common processes, simulation of scenarios, and task mining that connects desktop actions to the business processes in the model.
Action Flows, Celonis’s API-based automation, integrates with more than 2,000 apps and systems, and the Orchestration Engine coordinates AI agents, people and systems. In November 2025 Celonis launched an MCP server built for process intelligence so outside agents can query its operational context. Celonis is also a launch partner for Microsoft’s Agent 365.
Your team still needs to map the source tables, define the relationships between objects and maintain that model as systems change. Celonis analyzes what systems record; desktop work is covered only through its task mining capability. Pricing is quote-only; the pricing URL routes to a contact page, though a free trial signup is available.
2. SAP Signavio Process Intelligence
SAP Signavio Process Intelligence is the mining and analysis component of SAP’s process transformation suite, which also includes process modeling and collaboration tools.
Signavio ingests event data through prebuilt connectors for SAP and non-SAP systems, using SAP Business Technology Platform for data management. SAP says an SAP system can be connected and producing insights in under 24 hours. Analysts investigate processes with widgets and SAP’s SIGNAL query language, check conformance by defining business rules and validating execution against them, and simulate changes from event logs or BPMN models. Value Accelerators package extraction templates, process flows, metrics and dashboards for specific themes. AI features include text-to-insight and text-to-widget analysis, AI-assisted root cause analysis, and a Process Data Modeling Agent in beta that writes SQL and configures event collectors.
Signavio can trigger notifications, workflows or bots, and connects to SAP Build Process Automation or third-party RPA tools.
Signavio is worth evaluating alongside an S/4HANA migration or an SAP process redesign. Non-SAP coverage depends on the available connectors and accelerators for your systems. Desktop task observation is not described on the Process Intelligence product page, so manual work between events needs another source. Pricing is not published, though SAP offers a free trial and a free analysis. German buyers may see an October 2026 SAP statement on a Munich court injunction: it covers one query-engine function for net throughput time in Germany, SAP has updated the product and appealed, and SAP says the product remains available to all customers with no customer impact expected.
3. UiPath Process Intelligence
UiPath Process Intelligence combines process mining and task mining with simulation and conformance monitoring. Native extraction covers SAP, Oracle, Salesforce, ServiceNow and Workday.
The process mining side reconstructs case paths from system data. The task mining side records known tasks on Windows desktops: the recorder captures only allowed applications, starts after the user authenticates and selects Start, and masks personal data by default using Microsoft Cognitive Services. UiPath merges traces into a task model and exports it as a process definition document, an SOP, or a UiPath Studio file. Simulation lets teams test a process change before implementing it.
Findings can feed UiPath robots, agents and Maestro, which orchestrates agents, robots and people in one BPMN process. UiPath says Process Intelligence works as a standalone discovery and analysis platform, so automation is not a prerequisite.
Task mining is cloud-only and Windows-only, and is designed for tasks you already know: projects hold up to 100 traces of up to 500 actions, and a tenant can upload about 50 GB, roughly 50,000 actions, per day. Selector quality over Citrix or RDP is basic. Process and task mining pricing is not published.
4. Soroco Scout
Soroco Scout observes work at the endpoint and organizes it into a Work Graph that maps work across both people and AI agents. It captures screens, fields, actions and applications from human work, plus logs from agents, so the same view can show where people and agents spend effort.
According to Soroco’s Scout privacy page, only opted-in data is collected, users can see which apps and URLs were accessed and pause collection at any time, and sensitive information is scrubbed at the operating-system level. The page shows SOC 2 Type II, GDPR-ready, Cyber Essentials, ISO and BSI badges, without naming certificate scope; Soroco also publishes a data privacy FAQ and a security FAQ covering storage, retention, encryption and key management. Analysis focuses on effort and cost: cost per activity, and cost-to-serve by customer, SKU, channel and process. A natural-language layer, Ask Sia, answers questions about the data, and a separate product, Avali, models and costs a redesigned process.
Scout identifies what to improve and which work to hand to agents. The Scout pages reviewed describe analysis and recommendations, not agent building or an agent runtime.
Because users opt in and can pause capture, check whether the sample covers the people and activities you intended to study. Soroco’s public pages state OS-level scrubbing without describing the mechanism, so security teams should test it on their own applications. Pricing is not published.
5. Skan AI
Skan AI uses a lightweight desktop agent that observes clicks, applications and handoffs across mainframe, legacy desktop, VDI, web and office tools, without integration projects.
Skan produces process maps, variant analysis, exception paths and rework loops, and time allocation by process, task and application. Raw screens stay inside the customer’s environment, and a gateway in the customer network anonymizes, pseudonymizes and redacts data before abstracted metadata leaves. Customers set which applications are observed and how long each category of data is kept. Skan lists SOC 2 Type II, ISO 27001 and ISO 42001, with TLS 1.2+ in transit, AES-256 at rest and a private environment per customer.
Skan builds and runs agents. Its agents product creates agents from observed patterns, business rules and pretrained skills, configures approvals, guardrails and system access without code, and runs them on a durable workflow engine. Skan says agents execute repeatable work deterministically and apply model reasoning only where judgment is needed. Listed use cases are insurance-heavy: claims adjudication, first notice of loss, underwriting, contact center and compliance.
In a June 2026 case study, retirement-plan administrator Definiti reports about 387 hours of work measured in a three-week window and identifies more than 14,000 hours a year of automation-ready effort across two workflows. Those hours are projections, and the case study lists first agents going live in the second half of 2026.
Skan publishes no pricing or operating-system support matrix, so buyers need those details from Skan during evaluation. The agent runtime and model provider are not named publicly.
6. WIQ
WIQ is an AI agent platform for enterprise operations whose discovery layer works as process intelligence for desktop and browser work. Teams can upload an SOP or a screen recording, or capture work as it happens with a browser extension and desktop app. Admins scope capture by app, domain and time window, and individual users can start, pause and stop their own capture. WIQ states SOC 2 Type 2 compliance, TLS 1.2 in transit and AES-256 at rest.
WIQ combines observed work, existing documentation and input from the team to reconstruct each process. It measures active handle time per process, meaning time spent working rather than waiting. With live capture, it identifies automation opportunities after about seven to ten days of normal work. Each process becomes a blueprint generated from observed executions: ordered steps, the tools each step uses, guardrails, escalation paths, a status for each step (ready for an agent, manual or unverified), and an estimate of time saved.
Approved blueprints deploy as WIQ agents or through Claude, Microsoft Copilot, OpenAI, Workato, n8n or another MCP-compatible platform. Over MCP, the target platform can query WIQ’s process analytics and check whether a blueprint’s tools exist there. Agent runs are checked against the approved blueprint and logged, and WIQ surfaces process changes so the team can review and approve blueprint updates.
WIQ’s documented offering centers on observed work, recordings and SOPs; it does not describe event-log mining or ERP-scale conformance analysis. Its handle-time figures describe the observed sample. Buyers will need to confirm field-level masking and pricing with WIQ; neither is described publicly.
Capabilities compared
| Celonis | SAP Signavio | UiPath | Soroco | Skan | WIQ | |
|---|---|---|---|---|---|---|
| Event-log analysis | Core, object-centric | Core, SAP-first | Yes | Not in documented offering | Not in documented offering | Not in documented offering |
| Desktop or browser observation | Task mining module | No desktop capture described | Assisted, Windows only | Opt-in endpoint capture | Continuous, endpoint | Browser extension, desktop app, uploads, SOPs |
| Handling of screen-capture data | Not detailed publicly | No desktop capture described | PII masking on by default | OS-level scrubbing (vendor-stated) | Gateway in customer network | Scope by app, domain and time window; user pause; field masking not described |
| Simulation | Yes | Yes | Yes | Separate product (Avali) | Not documented | Not documented |
| Builds or runs agents | Orchestrates; MCP for outside agents | Triggers workflows and bots | Yes, through UiPath | Not in documented offering | Yes | Yes, in WIQ or other platforms |
How to choose
Before shortlisting vendors, inspect the data you already have. If system logs show the cases and delays you want to investigate, Celonis, Signavio or UiPath may be enough. If employees spend hours on work those logs never record, include a tool that observes those activities.
Have each finalist analyze the same process and show the cases behind its conclusions. A process owner should be able to trace a reported delay or recurring exception back to specific records. If the aim is automation, ask the vendor to demonstrate the handoff from its analysis to a robot or agent build.
For screen recording, involve security and employee representatives before installation. Agree which applications can be recorded, where sensitive data is removed, who can see individual activity and how long records are kept. Include extraction, modeling, recording endpoints, storage and any agent runtime in the quote.
For more detail on the data sources, read what process intelligence is. Our task mining tools comparison covers desktop recording in more depth.
Common questions
Do we need process intelligence before deploying AI agents?
You need a reliable description of the work: inputs, decisions, exceptions and completion. For a narrow, well-documented task, a workshop may be enough. For work that varies across people and systems, observed evidence produces a more accurate specification than interviews.
Is task mining a separate purchase?
It depends on the vendor. UiPath includes task mining in Process Intelligence, Celonis offers it within its platform, and Soroco, Skan and WIQ are built on observation. Confirm which modules and how many capture endpoints a quote includes.
What does process intelligence software cost?
None of the six publishes prices. Cost usually depends on data volume, connected systems, users, capture endpoints and services. Microsoft’s Power Automate, outside this shortlist, is a public reference point: Premium at $15 per user per month includes process and task mining with 50 MB of storage per user, and a Process Mining add-on costs $5,000 per tenant per month.
What should we measure after a change?
Compare the same case types before and after on cycle time, active handling time, rework and errors, using the same observation window. Track handling time separately from waiting time, and check that faster completion has not increased errors.